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Return and Refunds

Returns Policy

Returned items must comply with our returns policy:

● Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

● Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.

● When trying on footwear, please take care not to mark the soles or damage the shoe box.

● If an item has a brand tag attached, it must be returned with the tag in its original position.

● Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact.

● Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable.

● Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.

● Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.

Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Returns Process

Your returned item must arrive back to Ukraine no later than 14 days after your delivery date. We recommend that you book your return pick-up within 4 days of your delivery date to ensure that it arrives at the appropriate location within 14 days.

 

To start a return, you can contact us at ukranianleleka@gmail.com. If your return is accepted, we’ll send you detailed information on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

As a rule, the Buyer pays for the return delivery. Leleka is not responsible for any duty/ import/ taxes/ customs/etc charges within the exchange/refund.

 

You can always contact us for any return question at ukranianleleka@gmail.com.

Cancelling an order

The order can be canceled by the seller or buyer before it is sent by mail. The money is automatically returned to the buyer's card from which the payment was made. As a rule, the money will already be on the card within 24 hours from the moment of cancellation of the order, but in some cases the refund may take up to 7 calendar days.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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